Frequently Asked Questions
1. Where do you ship?
We ship worldwide, including the United States, Europe, and other international locations.
2. How long does shipping take?
- United States: 5–10 business days
- International: 7–15 business days
Delivery times may vary depending on location and customs processing.
3. How long does order processing take?
Orders are processed within 1–3 business days after payment confirmation.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
You can use it to track your shipment in real time.
5. What if my order is delayed?
Delays may occur due to customs, shipping carriers, or external factors.
If your order is delayed, please contact us at:
6. Do you offer refunds?
Yes. You can request a refund according to our Refund & Return Policy within 14 days of receiving your order.
7. What if my product arrives damaged?
If your order arrives damaged, please contact us immediately with photos.
We will help resolve the issue as quickly as possible.
8. Can I cancel my order?
Orders can only be cancelled before they are processed or shipped.
Once shipped, the order cannot be cancelled.
9. Do you charge customs fees?
International orders may be subject to customs fees depending on your country.
These fees are the responsibility of the customer.
10. How can I contact you?
You can reach us at:
We respond within 24–48 business hours.